Privacy Policy Statement (EU GDPR Compliant)

Last updated: April 22, 2022.

Same Day Dispatch Services Ltd, Trading As Sameday Delivery, is committed to respecting and protecting your privacy.


This Privacy Statement explains what personal data we may collect when using our website. It also explains how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

* Please note: this website may contain links to other websites, which are provided for your convenience. However, we are only responsible for the privacy practices and security of this website and not any external websites. It is recommended you check any other linked website’s privacy policies.

Who We Are?

Our registered business/trading name is: Same Day Dispatch Services Ltd, Trading As, Sameday Delivery. Our registered address is: Crown House, 27 Old Gloucester Street, London WC1N 3AX. Our website url is:

How Do We Collect Your Personal Data?

We automatically receive information about you, when you use our website or complete any online forms on our website. We may also collect and store data if you contact us by phone, email or social media in respect of any of our services.

Data that is collected may include and not limited to, your IP address, server logs, location information and device-specific information.

How the Law Protects Your Personal Data

Data protection laws (GDPR) state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and to contact you for customer service purposes.

The Type of Data We Might Collect

The personal data that we may collect from you includes your name, address, email address, gender, date of birth, phone numbers and payment information. In addition we may collect, demographic information such as preferences and interests.

  • IP address (automatically collected)
  • operating system (automatically collected)
  • web browser type and version (automatically collected)
  • a list of URLs starting with a referring website and your activity on this website,

together with the website you exit (automatically collected).

We may also retain records of your enquiries and correspondence, in the event you contact us.

How We Might Use Your Personal Data

We may use information about you in the following ways:

  • To provide you with access to our services.
  • To carry out marketing and statistical analysis.
  • To notify you about changes to our website and services.
  • To comply with our contractual obligations we have with you.
  • To help us identify you and any accounts you hold with us.
  • To enable us to review, develop and improve our website and services
  • To provide customer care, including responding to your requests if you contact us.
  • To inform you of any new service or price changes.
  • To provide you with information about services that you request from us, or which we feel may interest you but only where you have consented to be contacted for such purposes.

Who May Have Access to Your Personal Data?

We process your data for administration, billing, support services and the provision of business services. Management and staff employed by us may have access to your data for the process of conducting business related activities only.

Personal Data Retention Periods

We will only keep your personal data for the duration of the period you are a customer. We shall further retain your data only for as long as required in accordance with applicable laws. If you do not login to our website for a period of 4 years then your personal data will be deleted.

On the closure of your account, we may need to keep your data for up to 7 years after you have cancelled your subscription or services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. During this retention period, we assure you that your personal data shall only be used for the purposes stated herein.

Personal Data And Third Parties

We do not sell, rent or share your personal data to third parties for marketing, advertising or any other purposes.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing of payments). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of ourselves, our customers, or others associated with our business.

Your GDPR Legal Rights

Your right of Restriction of Processing/Right to Object

You have the right to restrict the processing of your personal data under certain circumstances. This may include, if you have contested its accuracy or if you have objected to its processing and while we are considering whether we have legitimate grounds to continue to do so. You also have the right to object, on grounds relating to your particular situation, at any time, to the processing of your personal data.

Your Right of Confirmation and Access

You have the right to obtain confirmation from the data controller appointed by us, as to whether or not personal data concerning you is being processed. You also have the right to obtain from us information about your personal data stored at any time, and request a copy of this information. You have the right to obtain information as to whether personal data is transferred to a third country or to an international organisation. Where this is the case, you also have the right to be informed of the appropriate safeguards relating to the transfer.

Your Right of Data Portability

You have the right for certain data you have given us to be provided to you in a structured and commonly used electronic format (for example, a MS document), so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organisation where it is practical for us to do so.

Your Right to Rectification and Erasure (Right to be Forgotten)

You have the right to ask us to rectify inaccurate data or to complete any incomplete personal data that we may hold. You have the right to ask us to erase your personal data without delay where one of the statutory grounds applies, so long as the processing is not necessary. If you request us to erase your personal data, then this means that our business relationship will end as we cannot provide our service without processing your data.

Automated Individual Decision-Making, Including Profiling

You have the right not to be subjected to a decision, based solely on automated processing, including profiling. We do not process any personal data in this way.

How to Exercise Your Rights

If you wish to contact us in respect of any of your Rights as described above, please send an email to: – We will respond to your request free of charge and usually within 30 days.

Your Right to Make a Complaint

You have the right to make a complaint about how we process your personal data to:

Accessing and Updating Your Data

You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, phone number, email address and payment details are kept up to date at all times. All changes should be notified to us directly.

How to Complain About the Use of Your Data

If you wish to complain about how we have handled your personal data, including any of the rights outlined above, you can contact us by email or in writing to: Same Day Dispatch Services Ltd, Crown House, 27 Old Gloucester Street, London WC1N 3AX.

Where We Store Your Personal Data

All information you provide to us is stored on our secured computer systems, which are protected by firewalls and anti-virus software programs. From time to time, your information may be transferred to and stored on other storage media and kept securely at our business premises. By providing your data to us, you agree to this transfer and storage. However, we will ensure that all reasonable steps are taken to protect your data in accordance with this privacy notice.

Note: As the transmission of information via the internet and email is not completely secure, we cannot guarantee the security of your data during transmission, therefore any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access. Note that any sensitive data (payment details for example) are encrypted and protected.

Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary. This may include, and is not limited to, notifying the Relevant Supervisory Authority.


We agree to take all reasonable measures to protect your personal data in accordance with applicable laws and in accordance with our General Terms and Conditions.

Contact Us

Please e-mail any questions or comments you have about privacy issues to us at:

Data Protection Officer

In line with our legal obligations, we have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. If you have any questions about the processing of your personal data, please contact our Data Protection Officer at

Should any information provided within this policy be subject to change then this page will be updated to reflect any changes in the law or our privacy practices. However, we will not use your personal data in any new ways without your prior consent. All requests for information relating to your personal data and how we use and process this data will be provided free of charge.